Delete Your Account
RoundFlow is provided by Heimdell Tech Ai Ltd. This page works without signing in.
You can request deletion of your RoundFlow account in two ways: from inside the app (Settings → Your account, or Settings → Danger zone for a whole organisation), or using the form on this page if you can't or would rather not sign in.
What you can request
- Deletion of just your own account — removes your personal login (name, email, phone). Your organisation and its other staff keep working normally.
- Deletion of a whole organisation — only an organisation administrator can request this. It removes the business account and all of its operational data: staff accounts, customers, properties, jobs, photos, notifications, routes, and connected payment settings.
Verifying it's really you
Because this form doesn't require signing in, we verify identity by email before acting on any request: we send a confirmation link to the account email address you enter, which expires after 48 hours and can only be used once. We never ask for your password on this page. If email verification isn't available for your account, our support team will contact you directly to confirm your identity before processing anything.
We don't confirm or deny whether a particular email address has a RoundFlow account — submitting this form always shows the same message, whether or not a match was found.
How long it takes
Once verified, we process deletion requests without undue delay, and always within one calendar month.
What's normally deleted
Names, email addresses, phone numbers, passwords, customer and property records, job records and photographs, notifications, routes, and connected Stripe/GoCardless credentials are permanently deleted or, for an individual account inside an organisation that keeps running, anonymised.
What may be retained, and why
We only ever retain the minimum required by law — never tenant customer personal data. Two specific things may be kept after a deletion request is processed:
- Heimdell's own accounting records of a business's RoundFlow subscription (invoice references, payment dates, amounts) — kept for six years, in line with UK accounting and tax record-keeping obligations. This never includes any of that business's own customers' personal data.
- A minimal audit record proving a deletion request was made and handled — the request type, dates, and a short summary of what was deleted, kept so we can demonstrate compliance without holding on to unnecessary personal data.
We do not retain a business's customer records, job photographs, addresses, or contact details on the basis that the business itself might have its own separate accounting obligations — that business is responsible for exporting anything it needs to keep before requesting deletion.
Third parties
Where applicable, we also action deletion with the third-party processors used to provide the Service (Stripe, GoCardless, Twilio, Resend) in line with their own data-deletion processes.
Request deletion
Contact
Questions about this process can be sent to admin@heimdell-tech-ai.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk) if you believe your data has been mishandled.